Terms of Service

Effective Date: 12/12/2024

Welcome to AFRI Fresh! We’re delighted to provide you with the highest quality Nigerian cuisine delivered directly to your door. By accessing or using our website, services, or engaging with our offerings, you agree to comply with these Terms of Service (“Terms”). These Terms outline your rights, responsibilities, and the conditions under which we operate. Please read them carefully. If you do not agree to these Terms, you must refrain from using our services. These Terms of Service comply with all relevant UK laws and regulations, including the Consumer Rights Act 2015, the UK General Data Protection Regulation (UK GDPR), and other applicable legislation.

1. About Us

AFRI Fresh is a UK-based business specialising in the preparation and delivery of authentic Nigerian meals across the United Kingdom. Founded in 2024 by Ijeoma Awodiran, AFRI Fresh operates with a mission to connect customers with the rich culinary heritage of Nigeria through fresh, homemade meals crafted with care.

Our website (www.afrifresh.co.uk) serves as a platform for customers to explore our menu, place orders, and learn more about our services. For inquiries or support, you can reach us via:

  • Email: info@afrifresh.co.uk
  • Phone: 07341171869
  • Postal Address: 110, CHELTENHAM, Preston, United Kingdom, PR4 0FJ

2. Acceptance of Terms

By accessing or using our website and services, you confirm that you accept these Terms of Service and agree to be bound by them. To use our services, you must:

  1. Be at least 18 years old or have the consent of a parent or legal guardian if under 18.
  2. Provide accurate, complete, and up-to-date information when placing orders or creating an account.
  3. Use our website only for lawful purposes and in accordance with these Terms.

Failure to comply with these conditions may result in the suspension or termination of your access to our services.with these conditions may result in the suspension or termination of your access to our services.

3. Services We Offer

AFRI Fresh provides a range of services to cater to your culinary needs, including:

  1. Meal Preparation and Delivery: Freshly prepared Nigerian meals delivered across the UK. Our menu includes drinks, snacks, soups, and bulk orders for events or family gatherings.
  2. Custom Catering Services: Tailored meal options for special occasions, including weddings, birthdays, and corporate events.
  3. Bulk Orders: Large quantities of popular dishes, including jollof rice, egusi soup, and suya, available with advance notice.

We strive to ensure that all items listed on our menu are available; however, availability may vary due to demand, seasonality, or supply chain constraints. We reserve the right to modify or discontinue items without prior notice.

4. Placing Orders

4.1. Account Creation

You are not required to create an account to place an order; however, registering an account allows you to enjoy a more personalised experience, including saving your order history and delivery preferences. When creating an account, you agree to:

  • Provide accurate and up-to-date information.
  • Maintain the confidentiality of your login credentials.
  • Notify us immediately if you suspect unauthorised use of your account.

4.2. Order Process

To place an order:

  1. Browse our menu and select the items you wish to purchase.
  2. Add the items to your cart and proceed to checkout.
  3. Provide your delivery address, contact details, and payment information.
  4. Confirm your order. Once payment is processed, you will receive an order confirmation email summarising your order details.

Orders are only considered confirmed once payment has been successfully processed. AFRIFresh reserves the right to refuse or cancel orders for any reason, including suspected fraud, supply issues, or errors in pricing.

4.3. Payment Terms

We accept payment through secure online platforms, including major credit and debit cards, and third-party payment processors such as PayPal. Payment must be made in full at the time of placing your order. All prices are displayed in GBP and include VAT unless otherwise stated.

5. Delivery Policy

AFRI Fresh delivers nationwide across the UK. Our goal is to provide timely and efficient delivery of your meals while ensuring freshness and quality. The following conditions apply:

5.1. Delivery Times

Standard delivery is within 48-72 hours of order confirmation. For bulk orders or custom catering, additional processing time may be required. Estimated delivery times will be provided during checkout.

5.2. Delivery Charges

Delivery charges are calculated based on the distance between our preparation facility and your delivery address. These charges will be displayed during the checkout process. AFRI Fresh is not

liable for delays caused by factors outside our control, such as adverse weather, traffic disruptions, or courier issues.

5.3. Delivery Issues

If you experience any problems with your delivery, such as missing or incorrect items, you must contact us within 24 hours of receipt. We will investigate the issue and take appropriate action, which may include issuing a refund or arranging for redelivery.

6. Cancellation and Refund Policy

6.1. Cancellations

You may cancel your order within one hour of placement by contacting us via email or phone. After this period, cancellations may not be accepted, as meal preparation may have already begun.

6.2. Refunds

Refunds are issued under the following circumstances:

1. Incorrect or damaged items were delivered.

2. Delivery was not completed due to our error.

Refunds are not provided for:

1. Changes in personal preference after delivery.

2. Delays caused by external factors beyond our control.

To request a refund, contact us at info@afrifresh.co.uk with your order number and a description of the issue. Approved refunds will be processed within 7–10 business days.

7. User Conduct

When using our website or services, you agree to:

  1. Use the website only for lawful purposes.
  2. Refrain from uploading or transmitting harmful content, such as viruses or malicious code.
  3. Avoid engaging in fraudulent activities, including creating fake accounts or placing false orders.

AFRI Fresh reserves the right to suspend or terminate your access to our services if you violate these Terms.

8. Intellectual Property

All content on the AFRI Fresh website, including text, images, logos, designs, and software, is the intellectual property of AFRI Fresh or its licensors. You are granted a limited, non-exclusive licence to access and use our website for personal and non-commercial purposes. Any

unauthorised use of our intellectual property is strictly prohibited and may result in legal action.

9. Limitation of Liability

AFRI Fresh makes every effort to provide high-quality services but is not liable for:

1. Delays caused by circumstances outside our control, such as weather or traffic conditions.

2. Losses resulting from the improper use of our products.

3. Indirect or consequential damages, such as loss of income or profits.

Our total liability to you is limited to the total value of your order. This limitation does not exclude liability for death, personal injury, or fraud caused by our negligence.

10. Privacy and Data Protection

Your use of our services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. AFRI Fresh complies with the UK General Data Protection Regulation (UK GDPR) and other applicable laws. By using our services, you consent to the collection and processing of your data as described in our Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites for informational purposes. Afri Fresh is not responsible for the content, privacy practices, or terms of use of these external sites. We encourage you to review the policies of any third-party websites you visit.

12. Changes to Terms

Afri Fresh reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes are made constitutes acceptance of the revised Terms.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

  • Email: info@afrifresh.co.uk
  • Phone: 07341171869
  • Postal Address: 110, CHELTENHAM, Preston, United Kingdom, PR4 0FJ

Thank you for choosing AFRI Fresh. We look forward to serving you with delicious, authentic Nigerian cuisine and exceptional service.